Occasionally characters are not successfully added to your Venan ID from your device after registering your account.
To add your device-based character to your Venan ID account, please complete the following steps:
1) Go to the main menu and logout of your account.
2) Tap Play and enter the game. The character you are playing should now be the same character that you wish to transfer.
3) Go to Options --> Customer Support and then tap the Contact button.
4) A pre-filled email will appear. In the body of the e-mail, briefly describe your situation and request that a character be added to your Venan ID. Please give your username of your Venan ID account.
Our customer support representatives will get back to you as soon as possible!